Vancouver
604.324.5015
1.800.771.5015
Calgary
403.299.9700
1.800.842.4788

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Frequently Asked Questions

    1. How should I begin to plan for a move?
    2. What is involved in a pre-move survey?
    3. How can I save money on my local move?
    4. How can I save money on my long distance move?
    5. How are moving charges calculated for a long distance move?
    6. How and when should I pay?
    7. What is transit / cargo protection and is there a cost for it?
    8. Are there any items that cannot be moved?
    9. What about my appliances?
    10. Do movers disassemble beds?
    11. Is there anything I should know if my shipment is going into storage?
    12. How will my furniture be protected against soiling during transit?
    13. How is a delivery schedule established?
    14. What can I expect on delivery?
    15. Will the mover unpack the cartons at the destination?

 

1.  How should I begin to plan for a move?

It is a good idea to arrange for a pre-move survey well in advance of your anticipated moving date. There are many details to be attended to relating to a move so the earlier you start, the easier it will be.

 

2.  What is involved in a pre-move survey?

A pre-move survey is an in-home interview between the moving consultant and the customer who is moving. Your Tippet-Richardson sales representative will schedule a visit to your home at your convenience to determine the requirements of your move. It is important that you be there to personally discuss the move process. You should allow at least one hour (or more) to complete the in-home survey. The interview and survey has several purposes:

  • Estimate the weight of your shipment.
  • Estimate your packing requirements identify special service needs, such as appliance servicing, crating, shuttle service etc.
  • Determine logistics — i.e. access to residence, elevators, stairs, etc.
  • Review your responsibilities, explain the moving process, step by step, discuss your individual needs and concerns.
  • Offers suggestions and options that will meet those needs and still remain within your budget.

 

3.  How can I save money on my local move?

Local moves are charged by the hour, including travel time to and from the office. Therefore; the cost of your move is directly related to how long your movers spend on the job. There are plenty of tasks that you can do prior to your moving day which will enable your movers to quickly complete the job you need them to do. If you pack all of your moving boxes on your own, the time the movers spend on the job can easily be cut in half. You can even streamline the job by consolidating furniture and anything else going on the moving truck to a designated room close to the front door of your home. If your movers need only collect items from one room in the house, the path between your household items and their truck is short and simple which makes for extremely quick execution of the task at hand. 

 

4.  How can I save money on my long distance move?

  • Do your own packing.  Have all items packaged in boxes and well wrapped ready for loading.
  • Disassemble all shelving units, desks, etc.
  • Disconnect gas appliances and ice maker refrigerators.
  • Disassemble pool tables.
  • Ensure the drums of both the washer and dryer are blocked and ready for loading.
  • Long distance moves are priced based on weight, so dispose of old items that you no longer want or need.

 

5.  How are moving charges calculated for a long distance move?

Charges for a long distance move are based on the weight of your household goods and the distance you are moving. Based on this data, your moving consultant can determine the per hundred-weight charge for your shipment from their published tariff schedule of rates. The per hundred-weight charge is multiplied against the weight of your shipment to calculate your transportation charges.

In addition to this, there may be a city or other service/surcharge which is also calculated on a per hundredweight basis. Packing charges which include the cost of the materials, the labour to pack the cartons and unpacking at destination are charged either on a per unit basis depending on the type and size of carton or on a per hundredweight basis. Other charges that may affect the cost of your move are specialty services such as crating, appliance servicing, automobile transport, pets or plant transport, replacement value protection, etc.

 

6.  How and when should I pay?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination.  Payment can be made by cash, money order or cashier’s cheque.  Payment by Visa or Mastercard is accepted with advance approval prior to loading your shipment.  Payment will be based on the estimated weight of your shipment, with an adjustment made once the scaled weight has been obtained and final charges are calculated. 

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery.  Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%. 

 

7.  What is transit / cargo protection and is there a cost for it?

Included in the cost of your move is a basic mover's standard liability which is limited to 60 cents per pound per article. Generally most customers do not feel that this affords them sufficient protection in the event of loss or damage especially in a situation of total loss by fire. Most moving companies offer a full replacement protection plan with a reasonable premium cost that can be customized to meet your individual requirements.  At a minimum, this plan provides for coverage of $10.00 per lb. times the weight of your shipment, however, you can declare a higher value based on your personal circumstances.

Rarely will your homeowner's policy cover your possessions while they are in transit therefore it is always wise to consider purchasing the mover's full replacement coverage. You can ask your insurance broker for some guidance as to the value you should place on your goods.  

Items of exceptional value should be declared separately. It is a good idea to have a current, written appraisal done in advance of the move since it will be necessary to substantiate the value should you make a claim for loss/damage.

A separate declaration should also be made for any motorized vehicles that are being transported. Remember that protection coverage on automobiles, snowmobiles, boats, motorcycles etc. is limited to the current market values (depreciated) at origin on date of shipment. As a guideline, movers generally refer to the Canadian Used Car Valuation book or similar publications to assign a value in case of loss or damage.

 

8.   Are there any items that cannot be moved?

There are several items that cannot be moved in our vans for safety reasons. Your moving consultant can provide you with a more comprehensive list but in general they fall into the following categories: Aerosols, Flammables, Cleaning Agents, Combustibles, Perishables, Plants, Ammunition, Paints.

Some other items are not covered under a mover's transit protection (cargo protection/ valuation) and thus you cannot claim for loss or damage of such items.  You should plan to take these items with you: J ewelry, Coin or Stamp Collections, Stock Certificates, Rare Items, Currency, Important Documents.

Don't forget to take items you will need with you such as airline tickets, papers for school enrolment, home closings etc.  We suggest you set aside a special carton for these items and mark it “Do Not Load”.

 

9.  What about my appliances?

Some items like washers, dryers, refrigerators with ice makers, gas appliances, grandfather clocks and pool tables need special servicing before they can be moved. You will either need to service these items yourself or your moving consultant can provide you with a price estimate and make arrangements for you.

 

10.  Do movers disassemble beds?

Yes, the movers will disassemble beds and bed frames with the exception of water beds (these require special servicing). They will also disassemble any other items that need to be taken apart for safe transportation. The mover will reassemble these items at destination. Items you disassemble at origin will be your responsibility to reassemble at destination. Movers/packers will not remove items that are affixed to walls or ceilings (i.e. drapery tracks, light fixtures) due to the possibility of property damage.

 

11.   Is there anything I should know if my shipment is going into storage?

Keep the following in mind:

  • If possible do not put items in storage that you may need to access. Your goods will be stored in palletized storage vaults in the mover’s warehouse. Your goods will not be readily accessible to you. If you do need to access your storage vaults, then you will be charged a fee for warehouse labour. If you do your own packing, please remember that all storage items must be packed in a carton. Empty all contests of dressers, chests and drawers before your move into storage.
  • Make sure that items that are to be delivered to your temporary residence are clearly marked and are segregated from those that are going into storage.
  • If you move a car you must pick it up when your household goods are delivered to storage (unless other arrangements have been made). Please note that mover's are not permitted to store automobiles inside their warehouses (for safety reasons) so, if you require auto storage, discuss it with your moving consultant in advance of your move. Commercial garages are available in most major centers to accommodate this need. Do not pack items in your car that we are shipping.

 

12.   How will my furniture be protected against soiling during transit?

Each item will be carefully wrapped in a clean, moving pad.  Upholstered furniture will be shrink-wrapped in plastic for extra protection. Mattresses and box springs will be placed either in plastic bags or specially designed cartons.

 

13.   How is a delivery schedule established?

Generally, with long distance moving, there is more than one shipment on a trailer. Since each trailer can hold between 25,000 — 30,000 lb. (depending on size of trailer) your moving consultant will establish a delivery spread  (transit time) for you. The delivery spread (transit time) is based on the weight of your shipment and the mileage from origin to destination. Spread dates are needed for scheduling and efficiency purposes. The mover is responsible for communicating the time frame or “spread” for delivery. It is your responsibility to be available during the entire delivery spread period. Your driver will contact you 24 hours before your household shipment arrives at destination; therefore it is important for you to provide a number where you can be contacted (i.e. work, hotel, friend or family member). If you cannot be located, it may be necessary to place your shipment into storage at the nearest affiliated agent's warehouse thus incurring additional charges. Your moving consultant will provide you with a contact number for your affiliated agent at destination. If your contact number changes, be sure to report this information to your destination agent so they can relay it to your driver.

 

14.   What can I expect on delivery?

Upon arrival at destination, the driver will provide you with an "Inventory Check-Off Listing." Each item is checked off as it is delivered. Any loss or damage is noted on the driver's copy of the inventory in the section called "Exceptions on Delivery." These observations will serve to substantiate a claim should you have reason to submit one.

 

15.   Will the mover unpack the cartons at the destination?

Unpacking is defined as the removal of household goods from cartons that the mover has packed at origin and you have contracted the mover to unpack at destination.  An unpacker from your destination agent's office (or your driver in some instances) will place these items on a flat, visible surface such as a table or countertop. The unpacker will take away the debris and remove the empty boxes.  Cartons packed by the customer will not be unpacked.  Unpacking does not include putting dishes in cupboards, books on bookshelves or hanging clothes in closets. These services fall under the definition of maid service and can be arranged at an additional cost.


© 2015 TR Westcan Inc. / Tippet-Richardson
Vancouver
8035 North Fraser Way, Burnaby, BC. V5J 5M8
Phone: 604-324-5015 Fax: 604-874-1995
Toll-Free: 1-800-771-5015
Email: trvancouver@tippetrichardson.com
Calgary
2905-37th Avenue, N.E. Calgary, Alberta T1Y 5Z9
Phone: 403-299-9700 Fax: 403-299-9750
Toll-Free: 1-800-842-4788
Email: trcalgary@tippetrichardson.com